VetAgent terms of service
Effective 20 October 2026. These terms apply to VetAgent at vet-agent.com, to Vera, the digital employee in it, and to the text messages, emails and calls Vera exchanges with the people she works with.
Who we are
VetAgent is operated by VetAgent LLC, 1908 Thomes Ave STE 61782, Cheyenne, WY 82001, United States, the operator of vet-agent.com. Questions about these terms go to vera@vet-agent.com.
The service
- VetAgent runs operations for veterinary practices. A practice signs in to VetAgent and talks to Vera, who does office work for it: she reads the practice's own records, produces its reports, and corresponds with its people and its vendors.
- Access is by the practice's invitation. A practice decides who in it has a VetAgent account and what each person's role lets them see.
- Your account is yours alone. Keep your sign-in to yourself, and tell us at vera@vet-agent.com if you think someone else has used it.
Acceptable use
Use VetAgent for your practice's work. Do not use it to break the law, to send messages people have not agreed to receive, to reach information your role does not allow, to interfere with the service or with other practices, or to copy or resell it.
Your practice's data
A practice's records stay the practice's property. VetAgent holds and uses them to do the work the practice asks for, and never sells them. How information is handled, who can see it and how long it is kept is set out in the VetAgent privacy policy · Text messaging.
Text messaging
The text-messaging program is called Vera at VetAgent.
- What it is. Conversational text messages between Vera and people at veterinary practices that use VetAgent, and messages a practice asks Vera to send on its behalf about appointment and account matters.
- How you opt in. You opt in by giving your mobile number to Vera or to your practice and agreeing to receive text messages, either in writing or by replying to a text from Vera. Nobody is texted only because their number appears in a practice's records.
- How often. Message frequency varies with what you ask Vera and what your practice has set up.
- Cost. Message and data rates may apply.
- Stopping. Reply STOP to cancel at any time. You will get one confirmation and no further messages.
- Help. Reply HELP for help, email vera@vet-agent.com, or call +1 (833) 962-9424.
- Carriers. Carriers are not liable for delayed or undelivered messages.
- Your mobile information. We never sell or share mobile information with third parties or affiliates for marketing or promotional purposes. The VetAgent privacy policy governs the information exchanged in text messages.
Availability and changes
We work to keep VetAgent available and correct, but it may sometimes be unavailable, and features change as the product grows. When these terms change, the effective date at the top changes with them. The current terms are always at vet-agent.com/terms/.
Liability and governing law
VetAgent is provided as it is. To the extent the law allows, VetAgent is not liable for indirect or consequential losses arising from its use, and a practice's agreement with VetAgent sets out anything more specific. These terms are governed by the laws of the State of Wyoming, United States.